The following return policy applies only to items purchased online. For purchases made in store, the return policy can be found on your receipt. If you have any questions, please contact us at email@example.com
You may return full-priced unworn, unwashed merchandise with tags attached for a refund within 30 days of purchase. Returns processed that do not respect these guidelines must still be returned within 30 days and will result in a store credit instead of a refund. Refunds will be issued to the original credit card used to make the purchase.
All sale items* are considered FINAL SALE and are not eligible for a return, refund, or exchange.
*Final sale items will have a "SALE" ribbon*
Return Shipping Policy
If you'd like to mail your return back, you must send an email to firstname.lastname@example.org. You will be provided with a prepaid shipping label and the cost of return shipping will be deducted from your refund (Available in Canada only). If you'd prefer to drop it off in-store, no deduction from your refund will be made.
Address to mail a return:
325 ch. du Bord-du-Lac, Pointe-Claire (Québec) H9S 4L6
To return an item to a boutique:
Lingerie DEBra’s Commitment to Privacy
At Lingerie DEBra, we are committed to respecting the privacy of our clients and our Website visitors. For that reason we have taken, and will continue to take, measures to help protect the privacy of personal information held by us.
This Privacy Statement provides you with details regarding: (1) how and why we collect personal information; (2) what we do with that information; (3) the steps that we take to help ensure that access to that information is secure; (4) how you can access personal information pertaining to you; and (5) who you should contact if you have questions and concerns about our policies or practices.
By accessing or using the Website, you consent to the terms of this Privacy Statement. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Statement, do not access the Website or provide us with any personal information.
1. When and how we collect personal information
(a) Automatic collection
We may receive certain information automatically when you interact with our Website, emails and/or online advertising. This may include information such as the type of Internet browser or computer operating system you are using, your IP address, and the domain name of the website you just left.
(b) Information you provide to us
When you interact with Lingerie DEBra, you may provide us with personal information including the following:
Contact information (e.g. name, address, email, telephone number, birthday month) ;
Financial information (including credit card information) to process and manage your purchases;
(c) Social Media
We may offer you the opportunity to engage with us through third-party social networking websites, plug-ins and applications. Through these platforms, you may allow us to access information associated with your social media account. We may use this information to confirm your identity and to personalize your experience on our Website.
2. How we use personal information
As part of our business operations, we collect and use certain personal information about our clients, including contact information such as name, address, email address, birthday month, and telephone number, in order to process your requests, provide you with fitting services and to understand your needs so that we can serve you better. We use credit card information to process purchase payments. We may use demographic and profile data, combined with other publicly available information, to tailor online content according to your preferences. In addition, we may use your personal information for one or more of the following purposes:
Facilitate participation in certain promotions and programs;
Inform you about opportunities to participate in additional programs and services;
To book an appointment in our calendar and confirm said appointment with you;
To respond to your inquiries;
To process payment for your purchase;
To meet regulatory or contractual requirements relating to the services and products provided to you; and
To help identify you when you visit the Website, to gather demographic information about users of our Website, and to improve our online offerings and Website administration.
3. When we share personal information
From time to time we engage unaffiliated third parties to perform certain services or provide promotional services to our clients. In these circumstances, the personal information that the third party receives is limited to only the information held by us that they need in order to render their services to us and/or to facilitate your participation in the program. To this end, the personal information collected may be transferred outside of Québec.
In addition, we will disclose personal information:
If a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so;
As necessary to our service providers that help us with our business operations, namely, MailChimp, Acuity Scheduling, Ecwid, Wix, and PayPal;
If necessary to protect the safety or security of users of the Website, to detect and prevent fraud or abusive behaviour, or when otherwise required or permitted by law to protect our rights and those of our clients;
In the event that we sell, transfer or otherwise dispose of the business to an affiliate, successor, assign or other third party entity; or
With your consent.
Except as set out above, we do not sell, rent, share or disclose the personal information we hold or make our client list available to others without your consent. Our contractors and third party service providers are contractually obligated to maintain privacy policies that are no less stringent than our own.
4. How long do we hold personal information?
Personal information is retained only for so long as is necessary to fulfill the purposes for which it was collected or used. When no longer required, we will destroy, erase or anonymize the information. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it.
To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.
6. Security Measures
We maintain technological, organizational and physical safeguards in an effort to protect the personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. The same limitations are imposed upon our third party service providers.
7. Accessing personal information
Our clients are entitled to access the personal information held by us concerning them. You can access your personal information by making a written request to us. We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly.
Our clients may also request that the personal information held by us be corrected, if necessary, or erased, where applicable, by making a written request to us.
8. Inquiries or Complaints
If you are not completely satisfied with or wish to submit comments concerning this Privacy Statement or its application by us, we invite you to convey your concerns or suggestions to: Lingerie DEBra LTD, 325 Chemin du Bord-du-Lac, Pointe-Claire, QC H9S 4L6 Attention: Privacy Officer. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion.
9. Lingerie DEBra emails
As a client, you will receive email communications from us to facilitate your shopping experience and advise you of rebates and promotions that we offer. If you wish to opt out of receiving future emails from us, you may do so by contacting us. Please allow us up to ten business days for us to process your request. Note that if you unsubscribe from certain of our emails, we may still contact you by email about your purchases, or as otherwise permitted by law.
10. Third Party Links
11. Modifications to this policy
We reserve the right to change this Privacy Statement at any time. We will alert you that changes have been made by indicating at the top of the Privacy Statement the date that it was last updated. We encourage you to review our Privacy Statement to make sure that you understand how information that you provide will be used. Any changes that are made to this Privacy Statement will apply to both any personal information that we hold prior to the effective date of the amended Privacy Statement and any personal information that we collect on or after such effective date.
Terms & Conditions
Use of the Web Site
The materials displayed in this Site, including the entirety of its text, images, graphics, etc., are the property of Lingerie DEBra and others, and are covered by the provisions of the Canadian Copyright Act and related regulations and international agreements. Reproduction, publication and commercial redistribution of the materials on this Site, either partially or in their entirety, is prohibited except with the consent of Lingerie DEBra, or as otherwise provided herein.
The materials on this Site may be reproduced, in whole or in part, and by any means whatsoever, without charge and without the permission of Lingerie DEBra, for the purposes of research private study, education, parody or satire. The materials may also be reproduced for the purposes of critiquing or reviewing the materials, so long as the critique or review identifies Lingerie DEBra as the source of the materials, and the name of the author.
Some of the materials on the Site might be subject to copyrights held by third parties. It is the responsibility of a visitor to the Site to determine the existence of copyright in the content and to obtain the necessary permissions from the author or copyright owner, as the case may be, prior to reproduction.
Any trade-marks displayed on the Site are governed by the provisions of the Canadian Trade-marks Act and related regulations and international agreements. It may be an infringement for a visitor to the Site to use any of the trade- marks displayed herein without the prior consent of the trade- mark owner.
Limitations of Warranties and Disclaimer
The information contained and accessed on this Site is intended to provide the website visitor general information of interest. The information should not be construed as legal, financial or business advice. You should consult with your accountant, lawyer, business advisor or government department for definitive answers.
Due to the nature of the electronic communications process, Lingerie DEBra cannot guarantee that this Site will be uninterrupted, error-free, omission-free, fully up-to-date, or free of viruses. The information is provided “as is” without warranties of any kind. In no event shall Lingerie DEBra, its Board, management and employees be liable for any direct, indirect, consequential or other damages whatsoever arising out of or in connection with the Site and any of its contents.
Linking to Third Party Website Links
Governing Law and Jurisdiction
This Site (excluding third party linked websites) is managed and controlled by Lingerie DEBra from its head office within the province of Quebec, Canada. The Site is accessible from all of the provinces and territories of Canada, as well as from other countries around the world. As each of these jurisdictions has laws that may differ from those of the province of Quebec, by accessing this Site the website visitor agrees that all matters relating to access to, or use of, this Site or any other hyper-linked website, shall be governed by the laws of the province of Quebec and the laws of Canada, without regard to conflict of laws principles that may otherwise apply between the visitor’s home jurisdiction and the Province of Quebec. The website visitor also agrees to attorn to the exclusive jurisdiction and venue of the courts of the province of Quebec, and acknowledges that it does so voluntarily, and is responsible for complying with local laws.
If you have any questions please contact us.